Frequently
Asked
Questions
Is there a cost to obtain the Estate Prepaid Mastercard?
To help reduce fraud, the Estate Card program has a $10 enrollment fee, however, upon activation of your Estate Prepaid Mastercard you will receive a $10 promotional credit.
Where can I use my Estate Prepaid Mastercard?
Your Estate Prepaid Mastercard may be used everywhere Debit Mastercard is accepted.
How does it work?
After signing up for the Estate Prepaid Mastercard and loading funds, when one makes a purchase they earn a percentage of the transaction back in their account.1
Example:
A family goes out to dine at a local restaurant which is offering a 10% reward. Their bill comes to $200 and they pay with their Estate Prepaid Mastercard. A $20 reward is earned and credited to their account.1
How do I know which local merchants participate in the program?
You can find a full listing of local participating merchants by clicking the “Rewards” link and browsing the Local section.
How do I know which online merchants participate in the program?
After you install our Estate Card Rewards1 browser extension, your browser will let you know if you are shopping with a participating merchant. You can also find a full listing of the online participating merchants by clicking the “Rewards” link above and browsing the Online section.
Can I use my Estate Prepaid Mastercard along with coupons or other promotions?
For local merchants, coupons or other promotional items use will be at the discretion of the merchant. For online merchants, coupon or promotional codes will likely work but will invalidate the transaction for a tax reward1. Check our deal section to take advantage of additional coupons or promotions that when used will not invalidate the transaction for a tax reward.1
How long will it take for me to see my earned reward?
Your transactions will be available to view in your online reward1 account within 1-3 days on local purchases and 7-14 days on online purchases.
Can I return an item and get a full refund on my purchase?
You may make a return according to the merchant’s policy; however, the rewards1 earned on the original transaction will be subtracted from your rewards1 balance.
How do I use the Browser Extension?
After downloading it here, you can see instructions on how to use it here.
How do I terminate my account?
Should you ever wish to terminate your account and/or request your personal data be deleted, please send us a Customer Support request to do this for you.
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